Better With Omotenashi

Better with Omotenashi

Omotenashi is the Japanese principle of placing importance on the highest standards of care, support and understanding. It’s the approach we take every day, which has allowed us to build the authentic connections needed for lasting brand loyalty and trust. And it's why we can unlock the growth you're looking for with the most valuable Cardmembers worldwide.

The Economy of Trust

Building the Economy of Trust: Insights from Global Payments Experts
Introducing The Economy of Trust—an insightful panel discussion featuring JCB alongside industry experts from across the financial sector, including Ali Paterson from Fintech Finance, Giulia Montagnaro from Nexi, Darren Woodward from Dojo, and Nabil Manji from Worldpay. Join us as we explore the pivotal role of trust between acquirers, merchants, issuers, and customers in today’s rapidly evolving payments landscape. Discover how a commitment to service drives customer care, how compliance fosters trust, and how these elements work together to enhance the customer experience and unlock new global opportunities.

Driving Innovation: How Strategic Partnerships Fuel Growth in Payments
In this discussion, Nabil Manji from Worldpay dives into the essential role of partnerships in the payments industry. From simplifying complex payment landscapes to enhancing fraud prevention through collaboration, Nabil shares how partnerships between merchants, acquirers, and issuers are driving innovation and addressing industry-wide challenges. Join us as he explores emerging trends that are transforming the payments landscape.

Future-Proofing Payments: Tackling Industry Challenges and Embracing Innovation
In this episode, Emiliano Doveri from Nexi and Darren Woodward from Dojo discuss the evolving challenges in the payments industry and how their companies are addressing them. They explore topics ranging from the need for enhanced customer experience and fraud management to the disruptive potential of digital identity and biometrics. Join us as they share their insights on emerging trends in payments and how they’re innovating to stay ahead in this dynamic industry.

Building Seamless Transactions: The Future of Frictionless Payments
Miranda Rodigas from Worldline highlights the importance of creating frictionless payment experiences and how the company is tackling key challenges in the payment process. She explains how simplifying the checkout journey and ensuring trustworthiness are essential for seamless transactions. Looking ahead, Miranda explores how NFC payments, mobile wallets, and biometrics will shape the future of payment system.

Find out more about how business is #BetterWithOmotenashi
*Business partners interviewed in July 2024

The Art of Omotenashi

Ethos? Approach? Promise? Culture? Art? Omotenashi is all of the above. Its guiding principles mean we apply the highest standards of care, consideration, integrity, and respect, to everything we do. From building a network for growth and value, to protecting our Cardmembers with secure payments technology. It’s why doing business with JCB is so refreshing and unique. And why the payments world is #BetterWithOmotenashi™.