Unpacking Omotenashi
Episode 1 - What is the true power of partnerships for merchants and acquirers?
In this video, we invite Yasoda Ruhee, Head of Partnerships Europe at Checkout.com*, to discuss how the ethos of omotenashi helps to build strong, collaborative relationships.
Episode 2 - Do trust and transparency really drive positive business results?
We think so, and so does Worldpay’s Compliance Director, Charlotte Philo*. She considers the key principles of omotenashi to be honesty, openness and two-way dialogue, and explains how these improve knowledge sharing.
Episode 3 - How can authentic human connections make business flow better for merchants and acquirers?
This video sees us speak with Planet’s Tobi Caesari and The Bicester Collection’s Graham Stanford* about the value of the human touch in business relationships, while taking us through their interpretations of omotenashi.
Find out more about how business is #BetterWithOmotenashi
*Business partners interviewed in October 2023